Service & Support: The Orsus Commitment

To ensure the quality of technical support, pre-sale and after-sale service, Orsus Xelent has established a three-tier service architecture comprised of a technical support headquarters and eight regional support centers. In addition, the company maintains 179 service call centers in the northeastern, northwestern and southwestern regions, as well as in east, south and north China and Guangdong province. There are also 42 provincial replacement centers and 137 maintenance centers located in 31 autonomous regions and provinces (including Tibet). The extensive support network highlights the company's commitment to timely and quality after-sale service for its products.

The Customer Service Department contains 10 teams,

Accounting Dept, be in charge of the fund management of After-Sale Service Division.

Administration Dept, constitutes administration rules for After-Sale Service Division, and oversees the implementation

Technology and Service Training Center, give the employees periodic training and assessment on repair technology, customer service skills

Hotline Service Center, custom consulting and handling of complaints

Data and Settlement Center, deal with warranty related data for the settlement of expenses incurred by the After-Sale Service Division

Retreading Center, refurbish the phones, which are returned from retailers.

Authorized Network Management Center, authorize credit companies as our after-sales agents, in order to establish our nationwide after-sales service network

Spare Parts Ordering, with responsibility for the management of the spare parts used in repairing and retreading mobile phones

Maintenance Center, repair the returned phones for customers

Logistics Center, collect phones from each maintenance station nationwide and send the repaired phones to customers